How Pricing Works

A Clear Explanation

Pricing here is designed to be simple, transparent, and aligned with the kind of work being done.

I don’t sell hours as a starting point because the value of this work is not proportional to time spent. It’s proportional to clarity gained.

Most projects are scoped based on complexity, access, and intent rather than duration.

Typical Project Ranges

Rather than fixed packages, most work falls into the following ranges. These ranges are shared to set expectations, not to create rigid boundaries.

Experience & Journey Audits

Most projects land between $4,500 and $6,500, depending on scope, access, and the number of touchpoints involved.

Experience Optimization Roadmaps

Most projects fall between $8,500 and $12,000 and focus on prioritization, sequencing, and decision-making rather than execution.

Advisory & Iteration

Ongoing advisory work is typically structured as a monthly engagement between $2,500 and $5,000, depending on cadence and scope.

WHAT IF YOU NEED SOMETHING IMMEDIATE

You can always return to the trailhead

Hourly Work

Hourly work is available only for limited advisory or overflow support.

The current rate is $175 per hour, and it’s rarely the best place to start. When hourly work makes sense, it’s discussed openly and used intentionally.

What Influences Cost

Pricing is influenced by factors such as:

  • Number of stakeholders involved
  • Complexity of the journey being reviewed
  • Amount of existing research or documentation
  • Level of internal alignment
  • Desired depth versus speed

These factors help ensure scope stays appropriate and expectations stay clear.

What You Can Expect

  • No surprise change orders
  • No upselling
  • No inflated deliverables
  • No dependency creation

The goal is to leave you clearer, not more reliant.

The Right Fit

If you’re looking for a partner who will slow the work down just enough to get it right, this will likely be a good fit.

If you’re looking for rapid execution or constant output, it probably won’t be.

Either outcome is a success.

FAQ: Pricing & Engagements

What does Customer Journey and Experience Optimization usually cost?

Most projects fall between $5,000 and $12,000, depending on scope, complexity, and access. Pricing is based on focus and impact, not time spent.

Do you offer hourly consulting?

Yes, but only in limited situations. Hourly advisory work is available at $175 per hour and is typically used for overflow support or targeted guidance. Most engagements begin as scoped projects.

Why don’t you list exact prices or packages?

Every product, website, and customer journey is different. Fixed packages often create unnecessary work or miss what actually matters. Sharing ranges allows for perspective without forcing the wrong solution.

What’s included in an Experience & Journey Audit?

An audit focuses on understanding the current experience across touchpoints, identifying friction, and clarifying priorities. It does not include design or development work unless discussed separately.

Do you execute design or development work?

Yes, for simple website and ecommerce solutions built with Webflow.io or Shopify.
The work here is focused on insight, direction, and refinement. Execution is usually handled by internal teams or trusted partners once priorities are clear.

How long do projects usually take?

Most audits and roadmaps are completed within 2 to 6 weeks, depending on scope and availability. Timelines are discussed upfront and kept intentionally realistic.

Is this work only for large companies?

Not typically. This work is often most valuable for founders, small teams, and growing organizations preparing for their next phase. Understanding tends to matter more than size.

Can you work alongside our existing agency or internal team?

Yes. Many engagements are designed to support or align existing teams rather than replace them. The goal is better decisions, not disruption.

How do we know if this is the right fit?

If you feel something in your experience is off but can’t quite name it, this is usually a good place to start. A short conversation is the best way to determine whether the work is necessary at all.

What’s the first step if we’re interested?

The first step is a brief conversation to understand context and determine scope. Sometimes the outcome is a project. Sometimes it’s confirmation that no work is needed.